Frequently Asked Questions

Do you offer free shipping?

Yes! Shipping is FREE on all orders. Once your order ships, you’ll get a tracking number so you can follow its journey to your doorstep.

How long will it take for my Jewelry to arrive?

Your order is typically shipped within 1–3 business days. Standard shipping usually takes 7–12 business days,

What if the jewelry I received doesn't match my expectations?

If the jewelry you receive doesn’t meet your expectations, no worries! Charlotte's Jewelry offers a 30-day money-back guarantee. Simply email us your order number, include a photo, and let us know what the issue is. We’ll send you all the necessary return instructions, whether you prefer an exchange or a full refund. Your satisfaction is our top priority!

Will your jewelry tarnish or fade over time?

Not at all. I use high-quality, durable materials. My stainless steel pieces are completely waterproof and made to last, no tarnishing, no fading.

How is your jewelry made?

Every piece is handmade with love and care, using premium materials and gemstones. I take pride in creating timeless designs that are as beautiful as they are durable.

What payment options do you offer?

We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

How can I get in touch with you?

We are always happy to help! Whether you have a question or just want to talk about a piece you love, feel free to reach out any day of the week.

Customer support hours:

Monday–Friday: 9:00 AM – 5:00 PM

Saturday–Sunday: 10:00 AM – 3:00 PM

You can email me anytime at: support@herpaw.com